Refund policy
Got it. Here's the final version:
Our Promise
We make soap the same way we do everything else — straightforward and without shortcuts. If something isn't right, we're going to make it right. That's not a legal disclaimer. That's just how we operate.
On Returns
By nature, soap, deodorant, and laundry soap are personal care products. Once they've been used, we can't take them back — and honestly, you wouldn't want us to. But that doesn't mean you're on your own if something goes wrong.
If You're Not Happy
If your order arrives damaged, missing something, or you have a problem with a product, reach out to us directly at info@kosoapco.com within 30 days of receiving your order. Tell us what happened and we'll figure it out together. That might mean a replacement, a refund, or store credit — depending on the situation.
We're not a faceless corporation. You're dealing with real people in Kingston, Ohio who stand behind what we make. We'd rather fix a problem than lose a customer.
What We Can't Do
We can't accept returns on opened or used products, and we can't issue refunds for buyer's remorse on a scent you don't love. We do our best to describe each product honestly — if you're unsure about a scent, reach out before you order and we'll help you pick the right one.
Damaged or Lost Shipments
If your package arrives damaged or gets lost in transit, contact us at info@kosoapco.com and we'll work with the carrier to make it right, and, likely just send you new stuff.